Bosch and Siemens Dishwasher Recall
U.S. Consumer Product Safety Commission
Office of Information and Public Affairs
Washington, DC 20207
FOR IMMEDIATE RELEASE
January 15, 2009
Release #09-100
Firm's Recall Hotline: (800) 856-9226
Firm's Media Hotline: (310) 309-6611
CPSC Recall Hotline: (800) 638-2772
CPSC Media Contact: (301) 504-7908
Bosch(r) and Siemens(r) Model Dishwashers Recalled by BSH Home Appliances Corporation Due to Fire Hazard
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed.
Name of Product: Bosch(r) and Siemens(r) Model Dishwashers
Description: This recall involves certain Bosch(r) and Siemens(r) dishwashers manufactured from May 1999 through July 2005. The brand name is printed on the dishwasher's front control panel. Model and serials numbers are located inside the dishwasher door panel on the upper right side.
Brand / Model Numbers Must Begin With / Serial Numbers Must Begin With
Bosch / SHE43C, SHE44C / FD8503 - FD8507
Bosch / SHE46C, SHE56C / FD8501 - FD8505
Bosch / SHU33 / FD7905 - FD8505
Bosch / SHU42 / FD8407 - FD8505
Bosch / SHU432 / FD8004 - FD8211
Bosch / SHU43C, SHU53A / FD8205 - FD8507
Siemens / SL34A / FD8308 - FD8505
Units: About 476,500
Manufacturer: BSH Home Appliances Corp., of Huntington Beach, Calif.
Hazard: An electrical component in certain model dishwashers can overheat, posing a fire hazard to consumers.
Incidents/Injuries: BSH Home Appliances has received 51 reports of incidents, including 30 reports of fires resulting in property damage. No injuries have been reported.
Sold at: Appliance and specialty retailers nationwide from May 1999 through December 2006 for between $550 and $1,100.
Manufactured in: United States
Remedy: Consumers should immediately stop using the listed model dishwashers and contact the repair hotline for a free repair.
Consumer Contact: For additional information, contact the BSH Home Appliances at (800) 856-9226 anytime or visit the brand's Web site at www.boschappliances.com or www.siemens-home.com
To see this recall on CPSC's web site, including a picture of the recalled products, please go to:
http://www.cpsc.gov/cpscpub/prerel/prhtml09/09100.html
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2 comments:
Re: Recall Model SHU43C. Bought a Bosch dishwasher in March 2005 from Lowes. It worked fine for awhile, but cycles were taking longer and longer to complete (hours). I called Sears in Feb 2008 for a repair. Sears estimate to repair was $400 for a controller part. I declined since I didn't pay that much more for the machine initially. In early 2009 I got a "recall letter" from Sears. Worked with Bosch and Sears under repair authorization A186476 to order part and Sears installed it on March 14 2009. Machine still had very long wash cycles (hours) so I called Bosch again and they recommended a different service technician (K&N Services). Bosch faxed authorization to K&N, so I don't have record of that authorization. K&N came out and re-worked the control board, and the machine worked for a few months. I called K&N service to come out on October 29, 2010 because I suspected the heater wasn't working. (dishes were sloppy wet at end of cycle). The cost to repair the heater is in excess of $400 because the machine will have to be pulled for underneath the counter and re-installed. Heater (part 80317) cost $122.71 retail. K&N Technician suggested I call Bosch to see if they would cover any of the costs, and sugggested that the Sears guy was responsible for heater failure due to faulty installation of control unit. I called Bosch and they said that the heating unit would not be covered as it wasn't a "fire hazard". They offered to sell me the part at a 50% off their cost, and ship it to my home. If I had trouble with Sears installation, I would have to take it up with Sears. Incidentally, both K&N and Bosch bought up the Sears liability on their own...without any prompting from me. I don't know my nest step just yet. I'm hoping to file a consumer complaint of some sort, just getting started.
I recently had my 20 year old Miele dishwasher repaired. The pump went out after 20 years of great service.
The technician arrived the day after I called (on time), with the proper parts; pulled the machine and changed out the part. We also asked him to bring a new gasket for the backflow preventer. He installed that too.
All that took about an hour of our day and cost $320. That's $16 a year on my Miele. Not bad.
I think you should be screaming to the rooftops about your Bosch dishwasher Jane (I suggest you go to GardenWeb forums and post your complaint in the appropriate section. I also suggest you go to Yelp.com and post your complaint under Bosch, Sears and K&N Services).
Granted it's not a Miele, but Bosch is SUPPOSED to be a higher end product (I have been steering clients away from Bosch for years because of the recalls); and the product IS only four years old; and you have documented problems since it was three years old.
I recently got good results by posting a complaint about a computer monitor manufacturer on Yelp and PCWorld forums. I then sent links to the monitor manufacturer. After six months of runaround, BOY did they hop to it. I had my monitor replaced within a week of my postings.
Complain smart.
Peggy
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